Privacy policy

What we collect

• Vehicle identifiers you enter: number plate and state, or VIN. These identify a vehicle, not a person.
• Contact details: the email address the report is sent to and, if you give it, a mobile number for an SMS link.
• Payment: handled by Stripe. We never see or store your full card number. We keep the Stripe payment reference, amount and status.
• Technical data: IP address, browser type and the pages you used in the checkout, to prevent abuse of paid lookups and to measure the funnel.

Why we use it

• To run the searches you ordered: a plate-to-VIN lookup with a licensed vehicle-data provider, and a PPSR search through a licensed PPSR access provider or our own PPSR account.
• To deliver the report and certificate by email, answer support requests, process refunds and re-runs, and ask for a review once.
• If you enter your email and do not finish a check, to send up to three reminders about that check, and from time to time to send emails about car buying and our service. Every one of these emails has an unsubscribe link, and unsubscribing never stops the report or receipt for an order you paid for.
• To detect fraud and misuse, and to improve the site.

Who it is shared with

• Stripe (payments), our PPSR and vehicle-data providers (to run the search you ordered), our email provider (to send the report), and our hosting and database providers. Each receives only what it needs for that task.
• The Australian Financial Security Authority records the inputs of every PPSR search as part of operating the register.
• We do not sell personal information. Our email marketing provider (Loops) holds the address list used for reminders and marketing; the unsubscribe link in any of those emails removes you from it.

How long we keep it

Order records and certificates are kept so you can retrieve your report and so we can meet tax and dispute obligations, typically seven years. Plate lookups that did not lead to an order are kept for 24 hours as a cache and then deleted.

Your choices

Email support@carverify.com.au to access, correct or ask us to delete your information, or to complain. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.

Cookies and analytics

We use a session identifier to keep your place in the checkout and Google tags to measure advertising and traffic. The report pages and checkout are excluded from search engines.